Canada Post is committed to ensuring that the transition of delivery service in Canadian communities will be handled responsibly and with respect towards customers and municipalities. The principles are:
- Canada Post recognizes that dense urban cores in our larger cities, with their older neighbourhoods and smaller lots, present different challenges for locating community mailboxes than suburban areas. Accordingly, Canada Post will leave the majority of these areas until the final stage of this multi-year project. The postal service will take the necessary time to understand their unique needs and find solutions that work for these neighbourhoods.
- There will be no change in delivery to people living in apartment buildings, seniors’ buildings and condominiums who already have mail delivered in the building lobby. In addition, customers who have mail delivered to a rural mailbox (a customer-owned mailbox at the end of a driveway) will not be affected by this change.
- The postal service will work with community leaders and municipal planning officials to choose safe and appropriate sites. Canada Post will seek the views of affected citizens directly, through multiple channels including direct mail surveys and online feedback tools.
- Canada Post will respect the needs of businesses to have mail delivered to their door. The vast majority of business addresses will continue to have mail and parcels delivered to their door and will experience no change. The businesses that will continue to have delivery to the door:
- are located in well-established business areas, such as main streets or “business corridors”
- or receive a relatively large volume of mail or parcels.
The conversion of delivery at the door to community mailbox delivery will have no impact on the two thirds of Canadian households that already receive their mail and parcels through community mailboxes, grouped or lobby mailboxes or rural mailboxes.
Canada Post expects nearly 15,000 employees to retire or leave the company over the next five years. This is more than enough to allow for the reduction of between 6,000 and 8,000 positions, mainly through attrition.
